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Znuny project preview
ProductivityAlternative to ServiceNowAlternative to Jira Service ManagementAlternative to OTRS

Znuny

Enterprise open-source IT service management (ITSM) and ticket customer portal.

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LicenseGPL-3.0
GitHub stars590
Last commit1 weeks ago
Tags5 topics
Change Request PortalProductivityItil Service DeskCustomer Asset LinkageIncident Management App
Overview

Why consider Znuny?

Znuny is an open-source IT service management and ticketing application (continuation of OTRS). It delivers ITIL-aligned incident management, change requests, customer asset linkage, and automated customer ticket notifications.

Guided learning

Learn Znuny by building

Practical setup notes, real use cases, and copy-ready examples in one focused guide.

1 min read 2 sections
In this guide2 sections

Overview of Znuny

Znuny provides enterprise-grade ITIL service management workflows and customer incident dispatch.

Quickstart

bash
1git clone https://github.com/znuny/Znuny.git /opt/znuny
2# Complete setup via web installer on port 80

Configure service catalogs, priority matrices, and customer organizations in the admin panel.

Znuny is licensed under the GNU General Public License v3.0.

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Znuny FAQs

Znuny is listed as a Productivity tool on TiloBox. Review the overview, features, and official documentation on this page to decide whether it solves your specific workflow.

Start with the project's GitHub repository and official website for supported installation and deployment instructions. Test the setup with representative data or a small project before rolling it out more widely.

Znuny is listed under the GPL-3.0 license. Read the complete license text and the project's notices before using, modifying, or distributing the software.

Production readiness depends on your requirements. Review maintenance activity, security practices, documentation, backup and upgrade procedures, and compatibility with your stack; then validate it in a non-production environment.

Znuny is listed as an alternative to ServiceNow. Compare the core workflow, deployment model, integrations, and licensing against your must-have requirements before switching.