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UVdesk project preview
Developer ToolsAlternative to ZendeskAlternative to KayakoAlternative to Freshdesk

UVdesk

Open-source, multichannel helpdesk and ticketing system built on Symfony.

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LicenseMIT
GitHub stars1.5k
Last commit2 weeks ago
Tags6 topics
Email SupportPhpCustomer SupportHelpdeskTicketingSymfony
Overview

Why consider UVdesk?

UVdesk is an enterprise-level open-source helpdesk system built with PHP and Symfony. It provides email ticketing, knowledge base management, ticket automation, and multi-channel customer workflows.

Guided learning

Learn UVdesk by building

Practical setup notes, real use cases, and copy-ready examples in one focused guide.

1 min read 2 sections
In this guide2 sections

Overview of UVdesk

UVdesk Community Edition is an extensible ticketing system tailored for customer support teams. It converts inbound customer emails into support tickets, routes requests to specific agent groups, and tracks SLAs.

Installing via Composer

Install UVdesk using Composer:

bash
1composer create-project uvdesk/community-skeleton helpdesk-project
2cd helpdesk-project
3php bin/console server:start

Navigate to http://localhost:8000 to complete the visual web installer, configure your SMTP email server, and set up your support mailbox.

UVdesk Community Edition is distributed under the permissive MIT License.

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UVdesk FAQs

UVdesk is listed as a Developer Tools tool on TiloBox. Review the overview, features, and official documentation on this page to decide whether it solves your specific workflow.

Start with the project's GitHub repository and official website for supported installation and deployment instructions. Test the setup with representative data or a small project before rolling it out more widely.

UVdesk is listed under the MIT license. Read the complete license text and the project's notices before using, modifying, or distributing the software.

Production readiness depends on your requirements. Review maintenance activity, security practices, documentation, backup and upgrade procedures, and compatibility with your stack; then validate it in a non-production environment.

UVdesk is listed as an alternative to Zendesk. Compare the core workflow, deployment model, integrations, and licensing against your must-have requirements before switching.