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Trudesk project preview
Developer ToolsAlternative to Jira Service ManagementAlternative to ZendeskAlternative to Freshdesk

Trudesk

Open-source helpdesk and customer support ticketing system built with Node.js and MongoDB.

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LicenseApache-2.0
GitHub stars2.4k
Last commit2 weeks ago
Tags6 topics
NodejsRealtimeMongodbCustomer SupportHelpdeskTicketing
Overview

Why consider Trudesk?

Trudesk is a modern, open-source help desk solution written in Node.js and MongoDB. It delivers real-time ticket updates, customizable workflows, asset management, and customer accounts.

Guided learning

Learn Trudesk by building

Practical setup notes, real use cases, and copy-ready examples in one focused guide.

1 min read 2 sections
In this guide2 sections

Overview of Trudesk

Trudesk provides a clean, modern helpdesk platform with real-time UI updates via WebSockets. It includes ticket categorization, reporting dashboards, email-to-ticket conversion, and role-based permissions.

Docker Setup

Deploy Trudesk with Docker Compose:

bash
1git clone https://github.com/polonel/trudesk.git
2cd trudesk
3docker compose up -d

Access the web interface on http://localhost:8118 to complete setup.

Trudesk is licensed under the Apache License Version 2.0.

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Trudesk FAQs

Trudesk is listed as a Developer Tools tool on TiloBox. Review the overview, features, and official documentation on this page to decide whether it solves your specific workflow.

Start with the project's GitHub repository and official website for supported installation and deployment instructions. Test the setup with representative data or a small project before rolling it out more widely.

Trudesk is listed under the Apache-2.0 license. Read the complete license text and the project's notices before using, modifying, or distributing the software.

Production readiness depends on your requirements. Review maintenance activity, security practices, documentation, backup and upgrade procedures, and compatibility with your stack; then validate it in a non-production environment.

Trudesk is listed as an alternative to Jira Service Management. Compare the core workflow, deployment model, integrations, and licensing against your must-have requirements before switching.