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Request Tracker (RT) project preview
ProductivityAlternative to Jira Service DeskAlternative to ServiceNowAlternative to Zendesk

Request Tracker (RT)

Enterprise-grade issue tracking, customer workflow, and facility ticket coordination platform.

View on GitHub Visit website
LicenseGPL-2.0
GitHub stars1.1k
Last commit1 weeks ago
Tags5 topics
Email Workflow ParserCustom Lifecycle EngineProductivityPgp Encrypted TicketsEnterprise Issue Tracker
Overview

Why consider Request Tracker (RT)?

Request Tracker (RT) is an open-source issue coordination software trusted by Fortune 500 companies and universities. It handles high-volume email parsing, PGP/GPG encrypted tickets, customizable workflow lifecycles, and custom reporting dashboards.

Guided learning

Learn Request Tracker (RT) by building

Practical setup notes, real use cases, and copy-ready examples in one focused guide.

1 min read 2 sections
In this guide2 sections

Overview of Request Tracker (RT)

Request Tracker provides battle-tested issue coordination handling millions of customer emails seamlessly.

Quickstart

bash
1git clone https://github.com/bestpractical/rt.git
2cd rt
3./configure
4make test && make install

Access the web portal to configure queues, custom ticket fields, and role-based access rights.

Request Tracker is licensed under the GNU General Public License v2.0.

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Request Tracker (RT) FAQs

Request Tracker (RT) is listed as a Productivity tool on TiloBox. Review the overview, features, and official documentation on this page to decide whether it solves your specific workflow.

Start with the project's GitHub repository and official website for supported installation and deployment instructions. Test the setup with representative data or a small project before rolling it out more widely.

Request Tracker (RT) is listed under the GPL-2.0 license. Read the complete license text and the project's notices before using, modifying, or distributing the software.

Production readiness depends on your requirements. Review maintenance activity, security practices, documentation, backup and upgrade procedures, and compatibility with your stack; then validate it in a non-production environment.

Request Tracker (RT) is listed as an alternative to Jira Service Desk. Compare the core workflow, deployment model, integrations, and licensing against your must-have requirements before switching.