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Papercups

Open-source customer messaging platform and live chat widget.

View on GitHub
LicenseMIT
GitHub stars5.5k
Last commit2 months ago
Tags0 topics
Overview

Why consider Papercups?

Papercups is an open-source customer communication platform and live chat widget built in Elixir and React. It is a self-hostable alternative to Intercom, Zendesk, and Drift.

Guided learning

Learn Papercups by building

Practical setup notes, real use cases, and copy-ready examples in one focused guide.

1 min read 3 sections
In this guide3 sections

Overview of Papercups

Papercups provides privacy-friendly customer messaging infrastructure. It includes an embeddable React chat widget, a unified agent inbox, Slack integration (replying to customer messages directly from Slack), and webhook automation.

Running with Docker Compose

Deploy Papercups locally:

bash
1git clone https://github.com/papercups-io/papercups.git
2cd papercups
3docker compose up -d

Open http://localhost:3000 to register an account and generate an embeddable chat widget script.

Embedding the Chat Widget

Add the Papercups widget to your web application:

html
1<script
2 type="text/javascript"
3 async
4 defer
5 src="https://app.papercups.io/widget.js"
6></script>
7<script>
8 window.Papercups = {
9 config: {
10 accountId: "YOUR_ACCOUNT_ID",
11 title: "Welcome to our support",
12 subtitle: "Ask us anything in real-time",
13 primaryColor: "#1890ff"
14 }
15 };
16</script>

Papercups is licensed under the permissive MIT License.

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Papercups FAQs

Papercups is listed as a tool on TiloBox. Review the overview, features, and official documentation on this page to decide whether it solves your specific workflow.

Start with the project's GitHub repository for supported installation and deployment instructions. Test the setup with representative data or a small project before rolling it out more widely.

Papercups is listed under the MIT license. Read the complete license text and the project's notices before using, modifying, or distributing the software.

Production readiness depends on your requirements. Review maintenance activity, security practices, documentation, backup and upgrade procedures, and compatibility with your stack; then validate it in a non-production environment.

Compare Papercups's workflow, hosting model, integrations, documentation, license, and maintenance activity with the related tools shown on this page.