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LibreDesk project preview
Business Web SaaSAlternative to Help ScoutAlternative to ZendeskAlternative to Freshdesk

LibreDesk

Modern, fast customer support ticketing system and shared inbox.

View on GitHub Visit website
LicenseAGPL-3.0
GitHub stars3.0k
Last commit3 weeks ago
Tags5 topics
Shared Team InboxSla Macro AutomationProductivityAgent Collision DetectorCustomer Support Ticketing
Overview

Why consider LibreDesk?

LibreDesk is an open-source customer support helpdesk software. It features unified omnichannel email/chat ticket routing, collision detection for agents, automated SLA triggers, canned macro responses, and customer satisfaction surveys.

Guided learning

Learn LibreDesk by building

Practical setup notes, real use cases, and copy-ready examples in one focused guide.

1 min read 2 sections
In this guide2 sections

Overview of LibreDesk

LibreDesk simplifies team customer support workflows with real-time collision alerts and shared inboxes.

Quickstart

bash
1git clone https://github.com/abhinavxd/libredesk.git
2cd libredesk
3npm install
4npm run dev

Connect your support email addresses to route customer inquiries to specialized agent queues.

LibreDesk is licensed under the GNU Affero General Public License v3.0.

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LibreDesk FAQs

LibreDesk is listed as a Business Web SaaS tool on TiloBox. Review the overview, features, and official documentation on this page to decide whether it solves your specific workflow.

Start with the project's GitHub repository and official website for supported installation and deployment instructions. Test the setup with representative data or a small project before rolling it out more widely.

LibreDesk is listed under the AGPL-3.0 license. Read the complete license text and the project's notices before using, modifying, or distributing the software.

Production readiness depends on your requirements. Review maintenance activity, security practices, documentation, backup and upgrade procedures, and compatibility with your stack; then validate it in a non-production environment.

LibreDesk is listed as an alternative to Help Scout. Compare the core workflow, deployment model, integrations, and licensing against your must-have requirements before switching.