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iTop ITSM project preview
ProductivityAlternative to ServiceNowAlternative to Jira Service ManagementAlternative to BMC Helix

iTop ITSM

Enterprise IT service management, CMDB configuration database, and helpdesk portal.

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LicenseAGPL-3.0
GitHub stars800
Last commit1 weeks ago
Tags5 topics
Incident Change ManagementCmdb Configuration DatabaseProductivityItil Service ManagementServer Asset Maps
Overview

Why consider iTop ITSM?

iTop is an open-source IT service management (ITSM) and CMDB solution. It delivers complete ITIL service workflows, incident routing, change advisory board reviews, server asset dependency maps, and customer support portals.

Guided learning

Learn iTop ITSM by building

Practical setup notes, real use cases, and copy-ready examples in one focused guide.

1 min read 2 sections
In this guide2 sections

Overview of iTop ITSM

iTop links physical servers, cloud VM instances, and software services with business customer impact maps.

Quickstart

bash
1git clone https://github.com/Combodo/iTop.git /var/www/html/itop
2# Run web setup wizard

Access the CMDB console to catalog enterprise infrastructure and link service SLAs to customer accounts.

iTop is licensed under the GNU Affero General Public License v3.0.

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iTop ITSM FAQs

iTop ITSM is listed as a Productivity tool on TiloBox. Review the overview, features, and official documentation on this page to decide whether it solves your specific workflow.

Start with the project's GitHub repository and official website for supported installation and deployment instructions. Test the setup with representative data or a small project before rolling it out more widely.

iTop ITSM is listed under the AGPL-3.0 license. Read the complete license text and the project's notices before using, modifying, or distributing the software.

Production readiness depends on your requirements. Review maintenance activity, security practices, documentation, backup and upgrade procedures, and compatibility with your stack; then validate it in a non-production environment.

iTop ITSM is listed as an alternative to ServiceNow. Compare the core workflow, deployment model, integrations, and licensing against your must-have requirements before switching.