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Helpy project preview
Business Web SaaSAlternative to Help ScoutAlternative to ZendeskAlternative to Freshdesk

Helpy

Modern, mobile-friendly helpdesk and customer support app built on Ruby on Rails.

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LicenseMIT
GitHub stars2.5k
Last commit3 years ago
Tags6 topics
Ruby On RailsCommunity ForumKnowledge BaseCustomer SupportHelpdeskTicketing
Overview

Why consider Helpy?

Helpy is an open-source, mobile-first customer support helpdesk written in Ruby on Rails. It includes multi-channel ticketing, community forums, knowledge base documentation, and multilingual support.

Guided learning

Learn Helpy by building

Practical setup notes, real use cases, and copy-ready examples in one focused guide.

1 min read 2 sections
In this guide2 sections

Overview of Helpy

Helpy gives organizations a customer support portal with integrated knowledge base documentation, public or private community forums, and email ticketing in over 20 languages.

Deployment with Docker

bash
1docker run -d \
2 --name helpy \
3 -p 3000:3000 \
4 -e HELPY_URL="http://localhost:3000" \
5 helpy/helpy:latest

Access the web portal on http://localhost:3000 to register the administrator account.

Helpy is licensed under the permissive MIT License.

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Helpy FAQs

Helpy is listed as a Business Web SaaS tool on TiloBox. Review the overview, features, and official documentation on this page to decide whether it solves your specific workflow.

Start with the project's GitHub repository and official website for supported installation and deployment instructions. Test the setup with representative data or a small project before rolling it out more widely.

Helpy is listed under the MIT license. Read the complete license text and the project's notices before using, modifying, or distributing the software.

Production readiness depends on your requirements. Review maintenance activity, security practices, documentation, backup and upgrade procedures, and compatibility with your stack; then validate it in a non-production environment.

Helpy is listed as an alternative to Help Scout. Compare the core workflow, deployment model, integrations, and licensing against your must-have requirements before switching.