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HelpDeskZ project preview
Business Web SaaSAlternative to Help ScoutAlternative to ZendeskAlternative to Freshdesk

HelpDeskZ

Free, open source PHP web-based help desk software for customer ticket handling.

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LicenseGPL-2.0
GitHub stars1.2k
Last commit1 months ago
Tags5 topics
BusinessEmail Ticket RouterPhp Ticketing SystemHelpdeskz SoftwareCustomer Support Desk
Overview

Why consider HelpDeskZ?

HelpDeskZ is an open-source customer support ticket software written in PHP by EvolutionScript. HelpDeskZ manages inbound support emails, knowledge base FAQs, custom ticket fields, staff permissions, and canned email responses for fast customer service handling.

Guided learning

Learn HelpDeskZ by building

Practical setup notes, real use cases, and copy-ready examples in one focused guide.

1 min read 2 sections
In this guide2 sections

Overview of HelpDeskZ

HelpDeskZ organizes customer assistance requests into manageable team support queues.

Quickstart

bash
1git clone https://github.com/evolutionscript/helpdeskz.git
2cd helpdeskz && composer install

HelpDeskZ is licensed under the GNU General Public License v2.0 (GPL-2.0).

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HelpDeskZ FAQs

HelpDeskZ is listed as a Business Web SaaS tool on TiloBox. Review the overview, features, and official documentation on this page to decide whether it solves your specific workflow.

Start with the project's GitHub repository and official website for supported installation and deployment instructions. Test the setup with representative data or a small project before rolling it out more widely.

HelpDeskZ is listed under the GPL-2.0 license. Read the complete license text and the project's notices before using, modifying, or distributing the software.

Production readiness depends on your requirements. Review maintenance activity, security practices, documentation, backup and upgrade procedures, and compatibility with your stack; then validate it in a non-production environment.

HelpDeskZ is listed as an alternative to Help Scout. Compare the core workflow, deployment model, integrations, and licensing against your must-have requirements before switching.