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Peppermint project preview
BusinessAlternative to Help ScoutAlternative to ZendeskAlternative to Freshdesk

Peppermint

An open source, modern and easy-to-use customer support ticket management system.

View on GitHub Visit website
LicenseGPL-3.0
GitHub stars1.8k
Last commit6 days ago
Tags5 topics
Customer Service PortalSupport Ticket SystemInternal Helpdesk AppProductivityPeppermint Helpdesk
Overview

Why consider Peppermint?

Peppermint is an open-source customer support ticket management server written in TypeScript and Node.js. Peppermint features internal agent collaboration notes, SLA resolution timers, email notifications, role permissions, and a clean user portal for ticket submissions.

Guided learning

Learn Peppermint by building

Practical setup notes, real use cases, and copy-ready examples in one focused guide.

1 min read 2 sections
In this guide2 sections

Overview of Peppermint

Peppermint coordinates customer support inquiries and internal employee IT requests.

Docker Quickstart

bash
1docker run -d -p 5000:5000 peppermintlab/peppermint:latest

Peppermint is licensed under the GNU General Public License v3.0 (GPL-3.0).

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Peppermint FAQs

Peppermint is listed as a Business tool on TiloBox. Review the overview, features, and official documentation on this page to decide whether it solves your specific workflow.

Start with the project's GitHub repository and official website for supported installation and deployment instructions. Test the setup with representative data or a small project before rolling it out more widely.

Peppermint is listed under the GPL-3.0 license. Read the complete license text and the project's notices before using, modifying, or distributing the software.

Production readiness depends on your requirements. Review maintenance activity, security practices, documentation, backup and upgrade procedures, and compatibility with your stack; then validate it in a non-production environment.

Peppermint is listed as an alternative to Help Scout. Compare the core workflow, deployment model, integrations, and licensing against your must-have requirements before switching.