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osTicket project preview
Developer ToolsAlternative to Jira Service ManagementAlternative to ZendeskAlternative to Freshdesk

osTicket

Widely-trusted open source customer support ticket system.

View on GitHub Visit website
LicenseGPL-2.0
GitHub stars3.8k
Last commit2 weeks ago
Tags6 topics
Self HostedPhpCustomer SupportEmail ManagementHelpdeskTicketing
Overview

Why consider osTicket?

osTicket is a widely-deployed open-source customer support ticketing system. It seamlessly routes inquiries created via email, web forms, and phone into a simple multi-user web interface.

Guided learning

Learn osTicket by building

Practical setup notes, real use cases, and copy-ready examples in one focused guide.

1 min read 2 sections
In this guide2 sections

Overview of osTicket

osTicket is a proven open-source support ticket solution used by thousands of companies worldwide. It features ticket routing filters, auto-responders, SLA management, custom ticket fields, and role-based agent permissions.

Quickstart with Docker

Run osTicket using Docker:

bash
1docker run -d \
2 --name osticket \
3 -p 8080:80 \
4 -e MYSQL_HOST=db \
5 -e MYSQL_USER=osticket \
6 -e MYSQL_PASSWORD=secret \
7 -e MYSQL_DB=osticket \
8 osticket/osticket:latest

Complete the initial installation wizard via http://localhost:8080/setup.

osTicket is distributed under the GNU General Public License v2.0 (GPL-2.0).

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osTicket FAQs

osTicket is listed as a Developer Tools tool on TiloBox. Review the overview, features, and official documentation on this page to decide whether it solves your specific workflow.

Start with the project's GitHub repository and official website for supported installation and deployment instructions. Test the setup with representative data or a small project before rolling it out more widely.

osTicket is listed under the GPL-2.0 license. Read the complete license text and the project's notices before using, modifying, or distributing the software.

Production readiness depends on your requirements. Review maintenance activity, security practices, documentation, backup and upgrade procedures, and compatibility with your stack; then validate it in a non-production environment.

osTicket is listed as an alternative to Jira Service Management. Compare the core workflow, deployment model, integrations, and licensing against your must-have requirements before switching.