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OpenSupports project preview
CommunicationAlternative to ZendeskAlternative to LiveChat SupportAlternative to Freshdesk

OpenSupports

Clean, open-source customer support ticket system built with PHP and React.

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LicenseGPL-3.0
GitHub stars1.0k
Last commit1 weeks ago
Tags5 topics
Customer Ticket SystemProductivityStaff Response InboxClient Help DeskReact Support Portal
Overview

Why consider OpenSupports?

OpenSupports is an open-source customer support ticketing application. It provides an intuitive client ticket submission portal, rich-text staff responses, customer self-service articles, and custom data export capabilities.

Guided learning

Learn OpenSupports by building

Practical setup notes, real use cases, and copy-ready examples in one focused guide.

1 min read 2 sections
In this guide2 sections

Overview of OpenSupports

OpenSupports gives small businesses a fast ticket system that clients can use without learning curves.

Quickstart

bash
1git clone https://github.com/opensupports/opensupports.git /var/www/html/opensupports
2# Run browser installer

Access the admin dashboard to create departments, assign staff agents, and review ticket resolution times.

OpenSupports is licensed under the GNU General Public License v3.0.

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OpenSupports FAQs

OpenSupports is listed as a Communication tool on TiloBox. Review the overview, features, and official documentation on this page to decide whether it solves your specific workflow.

Start with the project's GitHub repository and official website for supported installation and deployment instructions. Test the setup with representative data or a small project before rolling it out more widely.

OpenSupports is listed under the GPL-3.0 license. Read the complete license text and the project's notices before using, modifying, or distributing the software.

Production readiness depends on your requirements. Review maintenance activity, security practices, documentation, backup and upgrade procedures, and compatibility with your stack; then validate it in a non-production environment.

OpenSupports is listed as an alternative to Zendesk. Compare the core workflow, deployment model, integrations, and licensing against your must-have requirements before switching.