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ProductivityAlternative to ServiceNowAlternative to Jira Service ManagementAlternative to Freshservice

GLPI

Open Source Service Management and IT Asset Management platform.

View on GitHub Visit website
LicenseGPL-3.0
GitHub stars4.5k
Last commit1 weeks ago
Tags6 topics
EnterpriseAsset ManagementItsmItamHelpdeskTicketing
Overview

Why consider GLPI?

GLPI is an open-source Service Management (ITSM) and IT Asset Management (ITAM) platform. It provides enterprise ticketing, problem management, change management, and hardware/software inventory tracking.

Guided learning

Learn GLPI by building

Practical setup notes, real use cases, and copy-ready examples in one focused guide.

1 min read 2 sections
In this guide2 sections

Overview of GLPI

GLPI (Gestionnaire Libre de Parc Informatique) is an enterprise ITSM solution compliant with ITIL best practices. It tracks IT equipment lifecycles, automates helpdesk ticket assignments, and manages SLA compliance.

Running GLPI with Docker

bash
1docker run -d \
2 --name glpi \
3 -p 8080:80 \
4 -e GLPI_INSTALL=true \
5 diouxx/glpi:latest

Access the installation assistant on http://localhost:8080 to connect to MySQL/MariaDB.

GLPI is distributed under the GNU General Public License v3.0 (GPL-3.0).

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GLPI FAQs

GLPI is listed as a Productivity tool on TiloBox. Review the overview, features, and official documentation on this page to decide whether it solves your specific workflow.

Start with the project's GitHub repository and official website for supported installation and deployment instructions. Test the setup with representative data or a small project before rolling it out more widely.

GLPI is listed under the GPL-3.0 license. Read the complete license text and the project's notices before using, modifying, or distributing the software.

Production readiness depends on your requirements. Review maintenance activity, security practices, documentation, backup and upgrade procedures, and compatibility with your stack; then validate it in a non-production environment.

GLPI is listed as an alternative to ServiceNow. Compare the core workflow, deployment model, integrations, and licensing against your must-have requirements before switching.