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FreeScout project preview
Developer ToolsAlternative to Help ScoutAlternative to ZendeskAlternative to Freshdesk

FreeScout

Super lightweight open-source help desk and shared inbox built with PHP and Laravel.

View on GitHub Visit website
LicenseAGPL-3.0
GitHub stars4.5k
Last commit1 weeks ago
Tags5 topics
Helpdesk SystemLaravel HelpdeskProductivityCustomer SupportShared Inbox
Overview

Why consider FreeScout?

FreeScout is an open-source shared inbox and customer support help desk application written in PHP and Laravel. Designed as a self-hosted alternative to Help Scout and Zendesk, FreeScout features multi-mailbox routing, auto-responders, collision detection, and customizable notification modules.

Guided learning

Learn FreeScout by building

Practical setup notes, real use cases, and copy-ready examples in one focused guide.

1 min read 2 sections
In this guide2 sections

Overview of FreeScout

FreeScout handles customer ticketing and inbound email channels with zero per-agent seat pricing.

Docker Quickstart

bash
1docker run -d -p 80:80 -e DB_TYPE=mysql -e DB_HOST=db ... tiredofit/freescout:latest

FreeScout is licensed under the GNU AGPL-3.0 license.

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FreeScout FAQs

FreeScout is listed as a Developer Tools tool on TiloBox. Review the overview, features, and official documentation on this page to decide whether it solves your specific workflow.

Start with the project's GitHub repository and official website for supported installation and deployment instructions. Test the setup with representative data or a small project before rolling it out more widely.

FreeScout is listed under the AGPL-3.0 license. Read the complete license text and the project's notices before using, modifying, or distributing the software.

Production readiness depends on your requirements. Review maintenance activity, security practices, documentation, backup and upgrade procedures, and compatibility with your stack; then validate it in a non-production environment.

FreeScout is listed as an alternative to Help Scout. Compare the core workflow, deployment model, integrations, and licensing against your must-have requirements before switching.