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Frappe Helpdesk project preview
CommunicationAlternative to ZendeskAlternative to FreshdeskAlternative to Gorgias

Frappe Helpdesk

Modern, open-source customer support ticketing and SLA management system built on Frappe.

View on GitHub Visit website
LicenseAGPL-3.0
GitHub stars3.3k
Last commit5 days ago
Tags5 topics
Sla Breach EscalationsOmnichannel Ticket RoutingCsat Feedback RatingsProductivityCustomer Support Helpdesk
Overview

Why consider Frappe Helpdesk?

Frappe Helpdesk is an open-source customer support software. It features unified omnichannel email routing, agent collision indicators, automated SLA breach escalations, customer satisfaction (CSAT) ratings, and knowledge base articles.

Guided learning

Learn Frappe Helpdesk by building

Practical setup notes, real use cases, and copy-ready examples in one focused guide.

1 min read 2 sections
In this guide2 sections

Overview of Frappe Helpdesk

Frappe Helpdesk organizes support queues with SLA targets and customer knowledge base search.

Quickstart

bash
1bench get-app helpdesk --branch main
2bench --site your-site.local install-app helpdesk

Access the agent workspace to manage customer tickets and monitor team resolution benchmarks.

Frappe Helpdesk is licensed under the GNU Affero General Public License v3.0.

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Frappe Helpdesk FAQs

Frappe Helpdesk is listed as a Communication tool on TiloBox. Review the overview, features, and official documentation on this page to decide whether it solves your specific workflow.

Start with the project's GitHub repository and official website for supported installation and deployment instructions. Test the setup with representative data or a small project before rolling it out more widely.

Frappe Helpdesk is listed under the AGPL-3.0 license. Read the complete license text and the project's notices before using, modifying, or distributing the software.

Production readiness depends on your requirements. Review maintenance activity, security practices, documentation, backup and upgrade procedures, and compatibility with your stack; then validate it in a non-production environment.

Frappe Helpdesk is listed as an alternative to Zendesk. Compare the core workflow, deployment model, integrations, and licensing against your must-have requirements before switching.